Switching POS systems can feel like a big leap. You know your current setup is limiting growth, but the thought of migrating data, training staff, and changing workflows can be stressful. The reality is, with the right partner, it doesn’t have to be.
At Mariner, we guide specialty retailers through a clear onboarding process that typically takes about 30 days for many businesses. That said, depending on the size and complexity of your operation, our internal team often sees onboarding timelines land closer to 4–6 weeks. The goal is never to rush the process, but to make sure it’s done right.
Here’s what that process looks like.
Week 1: Discovery and Planning
Everything starts with understanding your business.
Before we touch your system, we take time to learn how you operate day to day. That includes your inventory structure, seasonal patterns, staffing needs, reporting goals, and any integrations like eCommerce, mobile checkout, or accounting.
From there, we create a clear onboarding plan with defined milestones and expectations. You know what’s happening, who’s involved, and what comes next.
Why it matters:
You’re not forced into a generic setup. Your POS is built around how your business actually works.
Week 2: System Setup and Data Preparation
With a plan in place, we begin configuring GreenPoint and NCR Voyix Counterpoint to fit your operation.
This includes setting up inventory categories, pricing rules, tax settings, user permissions, and any specialty workflows your business relies on. For garden centers, that often means sold tags, bench signage, delivery handling, and inventory movements.
At the same time, we prepare your data for migration. Existing inventory is reviewed, cleaned, and organized so you’re not carrying old problems into a new system.
Why it matters:
A clean setup and clean data lead to smoother operations from day one.
Week 3: Hardware Setup and Staff Training
This is where everything starts to feel real.
Your hardware is set up and tested as a complete system. Payment terminals, receipt and label printers, scanners, touchscreens, and any mobile devices are configured to work together seamlessly.
Training happens alongside this setup. Your team gets hands-on, role-based training focused on real workflows. Front-line staff learn daily POS operations, while managers and owners dig into back-office tools, reporting, and inventory management.
Why it matters:
Your team feels confident using the system before customers ever see it.
Week 4: Go-Live Preparation and Launch
The final week is all about confidence.
We test workflows, make final adjustments, and answer last-minute questions. The goal is to make sure everyone feels ready before going live, not rushed.
When you start running live transactions, our support team stays close. If something comes up, you’re not left waiting in a queue or explaining your setup to someone new.
Why it matters:
Launch feels like a smooth transition, not a disruption.
Beyond Go-Live: A Long-Term Partnership
Onboarding doesn’t end once the system is live.
As your business grows and seasons change, we help you refine reports, adjust workflows, and take advantage of features you may not have needed on day one. Because our team knows your business, support feels personal and proactive.
Why it matters:
Your POS grows with your business instead of holding it back.
Why This Approach Works
Mariner’s onboarding process is built on clarity, communication, and experience. By breaking onboarding into manageable phases and staying closely involved, we make a complex change feel predictable and approachable.
The goal isn’t just to get you live. It’s to set you up with a system and a partner that supports your business long after launch.
