Professional Services
Mariner has the tools to keep up with the ever-evolving need for support, training, security, and compliancy in your business environment.
Mariner Professional Services include training, software and hardware support, project management, compliancy, and managed security.
TRAINING:
- Mariner offers training at our facility, onsite at your location, or via the web. Our trainers have years of hands-on use, support, and teaching experience for all of our hardware and software products.
- Mariner also provides custom training packages tailored to your specific needs.
- Inquire about our “train the trainer” options.
- Mariner offers several continuing education webinars each year. Sign up here to receive invitations to future webinars.
- Mariner hosts an annual user conference which covers new features in our software offerings, industry insights, and training sessions.
SUPPORT:
- Mariner provides technical support via phone, email and portal access
- Normal support hours are M-F, 8:00am – 5:00pm MST
- Reach our support personal by calling 303-692-8200 or email: support@MarinerBusinessSolutions.com
- After hours and weekend support is available with a premium support package
- Mariner offers support contracts for hourly, block of time, and 24×7
PCI – CREDIT CARD SECURITY
PCI Security is controlled by the PCI-DSS Security Group. These regulations are designed to protect credit card holders’ data.
Compliancy requires certification of software applications as well as a security audit of any organization applying for PCI certification.
CANNABIS COMPLIANCY
Cannabis Compliancy is regulated by each state and province. Regulatory agencies use specific tracking programs like Metrc, Biotrack, Leaf Data Systems, and more.
Mariner’s POS/Inventory Management solutions are compatible with most state/province tracking systems.
PERSONAL DATA PROTECTION COMPLIANCY
Many regulatory agencies have specific requirements for maintaining personal data security.
Some require software compliance as well as security and storage of personal data. These include GDPR, HIPPA, CCA2018, SOX, and more.
Compliancy
Project Management
Our project management team works with you from the beginning of the sales process through the implementation of your software solution. Our goal is to empower you with the knowledge and ability to confidently utilize the software to its fullest potential.
DATA CONVERSION:
Converting data from your current system, spreadsheet or CSV file to work with our core software.
INSTALLATION:
Mariner provides on-site installation of new hardware and software. We can also set up the network infrastructure for the new system.
CUSTOMIZATIONS:
Mariner will provide customized reports, sales drafts, or complete applications if needed.
SECURITY OPTIONS
- LAN, WLAN, VLAN setup
- Firewall staging and management
- Segregation of Public vs Company WiFi/network
- Ransomware prevention and remote data backup
- Rapid response time
- Enterprise anti-virus management
- Network health and diagnostics
- Heatmapping and customer analysis
- Designed to comply with HIPPA, GDPR, CCPA and SOX
Managed Security
Data Hosting
- Redundant mechanical and electrical infrastructure for maximum uptime
- Denver location for reduced exposure to natural disaster risks
- Safe and secure with annual Type 2 SOC 1 audits and ISO 27001 certification
- PCI DSS compliant
- 24×7 onsite engineering and security
- Options for all budgets